If you have a problem with your blind during the warranty period, we’ll visit you immediately to assess the problem. We’ll then fix it. If you’re outside your warranty period, we’ll still visit you immediately to assess the problem. If we can fix it, we’ll only charge you for any parts we need—no labour charge. If we can’t fix it, we’ll heavily discount your replacement.
I bought a TV last May. I won’t mention the brand, but it’s a very reputable one. After we went into lockdown, it’s fair to say it had some hammer. Netflix, Amazon Prime and Playstation all had plenty of use. Until one day in April, when it stopped working.
I won’t go into detail about the trauma it caused. Let’s just say it was a bad day.
And so began the process of trying to get it fixed, before my family imploded. Given that it was less than 12 months old, I contacted the company I bought it from to request a repair or replacement. They won’t replace anything after 30 days from purchase and pointed me to the manufacturer.
You’d think a massive global brand would have a smooth process for dealing with this situation. They really don’t. I emailed the support team and was amazed at receiving an immediate response. However, it was just to say that they’d respond in two days.
Two days later, I had an email asking about the problem. I replied. I got another email saying it would be two days before they respond.
I’ll spare you the details, but this process went on for over a month. By which point my TV was over a year old and out of warranty. This introduced a new level red-tape to get authorisation for a warranty repair.
Two months later and we’re now at the point where a local repair company has been authorised to carry out the repair. Hopefully, it will be done in the next couple of weeks.
Pretty simple really. We should probably make televisions 🙂
Lucas & Chris
Because it’s a stark contrast to the North Blinds approach to customer service!!!
For a start, you can text or phone us and we’ll speak to you straight away.
If you have a problem with your blind during the warranty period, we’ll visit you immediately to assess the problem. We’ll then fix it.
If you’re outside your warranty period, we’ll still visit you immediately to assess the problem. If we can fix it, we’ll only charge you for any parts we need—no labour charge.
You don’t have to sit on hold trying to speak to a customer services advisor. There’s no waiting for two days for a response. Forget the hassle of boxing up a faulty blind, arranging a courier and dealing with installing the replacement. We do all of that.